Benoit Louis Couthier

Website notice / Updated 3 November 2026

Cancellations and refunds

How to raise a change, cancellation or payment question concerning an actual project.

Viewing a study, reading a service description and preparing the local contact draft do not create a paid order. There is no portfolio checkout, recurring membership or automatic charge to reverse through this website. A request concerning a payment therefore needs to identify the actual arrangement and the person or service that received it. Sending an introductory enquiry does not itself cancel that arrangement. Any rights concerning work or money arise from the relevant facts, agreement and applicable rules rather than the act of browsing.

For mapping work, identify the stage reached: initial information gathering, a labelled draft, a revised route hierarchy or approved artwork. A request to change the represented area is different from correcting a supplied place name. Explain which decision or deliverable is affected when asking to pause or cancel a commission. The appropriate treatment depends on the agreement, work actually undertaken and applicable rights. This website does not set a universal cancellation fee or promise that every requested redesign is included without charge.

Before committing to a map or wayfinding project, clarify what is handed over if work stops. Questions may include editable drawings, approved illustrations, supplied plans and files that have not been accepted. Production or installation costs can involve a separate supplier from graphic design. Do not assume that ending a design engagement also cancels fabrication, venue arrangements or licences obtained elsewhere. Keep the accepted scope and correspondence so that a request can be reviewed against the actual work and parties involved.

A concern about a map should identify the version, label or represented feature and explain the correction or remedy sought. Distinguish a design error from a changed source plan or a newly requested route. Preserve the approved information and relevant review records. The local enquiry form has no uploader and cannot transmit a source map as an attachment. If a document or photograph is needed to consider the issue, confirm the recipient and an appropriate transfer channel rather than pasting confidential location information into the message.

Where a repayment is agreed or required, confirm the amount, currency, responsible recipient and practical method. A bank or payment service can have its own processing role and timing. This website does not execute a refund or promise an unverified date for funds to arrive. A draft shown in the browser is neither acknowledgement of a request nor a decision about its merits. Retain the response and payment records relevant to the actual arrangement, using the established transaction channel when a time-sensitive issue needs attention.

A general website notice does not settle every cancellation question or remove rights that apply despite a disclaimer. Identify any part of a response that remains unresolved and the relevant facts you believe were missed. Keep accepted terms, approvals and correspondence so the matter can be considered consistently. No exclusive forum, invented banking guarantee or blanket rule that every creative service is non-refundable is imposed here. Available remedies and complaint routes depend on the real circumstances, agreement and applicable law.

Related information: Company details · Contact · Privacy policy · Terms of use.